Welcome
Tech Support Specialist · Support Operations
Payroll is now via Gusto
Your pay stubs are posted right here in the portal — nothing is emailed. Open Pay Stubs ›
Current schedule
Support ticket queue · Monday–Friday, 9:00 AM – 3:00 PM CT
| Day | Date | Hours | Assignment | Location |
|---|---|---|---|---|
| Monday | — | 9:00 AM – 3:00 PM | Support ticket queue | Remote |
Scheduling Notice Read policy
512 Hosting reserves the right, in its sole discretion, to modify, adjust, or reassign scheduled hours, shift times, and shift assignments based on business needs, ticket volume, staffing availability, and supervisor availability. Schedules are subject to change with or without advance notice, and any material adjustments will be communicated to the affected employee as soon as reasonably practicable. This notice does not constitute a guarantee of hours, shift times, or continued scheduling in any specific configuration, and nothing in this communication modifies the at-will nature of employment with 512 Hosting.
Tech Support Specialist track
Covered on the job while you work the queue — no separate training shifts.
| # | Topic | How | Status |
|---|---|---|---|
| 01 | Company orientation & systems access | On the job | Complete |
Agreements
All employment agreements and policies.
At-Will Employment Agreement
Employment · Effective 2026-01-011. At-Will Employment. Your employment is on an "at-will" basis. Either party may terminate at any time, with or without cause or notice.
2. No Guaranteed Term. Nothing herein guarantees employment for any definite term.
3. Modification. The Company may modify compensation, duties, title, and reporting at any time.
4. Entire Agreement. Supersedes all prior representations regarding employment.
Confidentiality & Non-Disclosure Agreement
Compliance · Effective 2026-01-011. Confidential Information. Includes client data, server configs, internal tools, business strategies, and financial records.
2. Obligation. Shall not disclose without written consent. Survives termination.
3. Return of Materials. All materials returned upon termination.
4. Remedies. Breach may cause irreparable harm; all remedies available.
5. Duration. Survives two (2) years after termination.
Acceptable Use Policy (AUP)
Technology · Effective 2026-01-011. Authorized Use. Business purposes. Limited personal use okay if it doesn't interfere.
2. Prohibited. No illegal use, unauthorized software, bypassing security, or personal commercial use.
3. Monitoring. Company may monitor all activity. No expectation of privacy.
4. Security. Strong passwords, MFA, immediate incident reporting.
5. Violations. Disciplinary action, termination, or legal action.
Employee Code of Conduct
Conduct · Effective 2026-01-011. Professionalism. Professional conduct at all times.
2. Respect. Zero tolerance for harassment, discrimination, or retaliation.
3. Integrity. Fraud, theft, or dishonesty = immediate termination.
4. Conflicts of Interest. Disclose potential conflicts immediately.
5. Compliance. Follow all laws, regulations, and policies.
Benefits Enrollment Agreement
Benefits · Effective 2026-01-011. Eligibility. Full-time employees eligible starting on their start date.
2. Benefits. Health, dental, vision, PTO, retirement, and additional perks.
3. Enrollment. Must complete during the designated period.
4. Changes. Only during open enrollment or qualifying life events.
5. Discretion. Company may modify benefits with reasonable notice.
Data Protection & Privacy Policy
Compliance · Effective 2026-01-011. Data Handling. Handle all data per privacy laws.
2. Access Controls. Only access data needed for your role.
3. Storage. Authorized systems with encryption only.
4. Breach Notification. Report breaches immediately.
5. Disposal. Secure disposal per retention policies.
Remote Work & Telecommuting Policy
Employment · Effective 2026-01-011. Eligibility. At management's discretion, subject to change.
2. Workspace. Safe, productive workspace. Company not responsible for home office costs.
3. Availability. Available during scheduled hours via approved channels.
4. Security. VPN, secure network, follow all data policies.
5. Equipment. Company equipment returned upon request or termination.
6. Revocation. May be revoked at any time.
Datacenter Access & Security Agreement
Operations · Effective 2026-03-151. Access Authorization. Access to 512 Hosting datacenter facilities (AUS-1, AUS-11, and future locations) is granted solely for authorized business operations. All visits must be logged and approved in advance.
2. Security Protocols. Employee must comply with all physical security measures including badge access, biometric verification, visitor escort policies, and camera surveillance areas.
3. Equipment Handling. No unauthorized removal, installation, or modification of any datacenter equipment. All hardware changes must be documented and approved by management.
4. Environmental Controls. Do not tamper with HVAC, fire suppression, or power distribution systems. Report any environmental anomalies immediately.
5. Incident Reporting. Any security breach, unauthorized access attempt, or equipment failure must be reported to management within one (1) hour of discovery.
6. Liability. Employee is personally liable for damages caused by negligence or violation of this agreement. 512 Hosting reserves the right to revoke access at any time.
Updated NDA — Datacenter Operations Addendum
Compliance · Effective 2026-03-151. Scope Extension. This addendum extends the existing Confidentiality & Non-Disclosure Agreement to cover all datacenter-specific operations, infrastructure details, and client hosting configurations.
2. Facility Information. All datacenter locations, floor plans, power capacity, network topology, and security systems are classified as Confidential Information under the original NDA.
3. Client Data. Any client data, server configurations, IP allocations, or hosting arrangements observed during datacenter operations must not be disclosed to any third party.
4. Vendor & Partner Information. Details of hardware vendors, ISP arrangements, and service contracts are strictly confidential.
5. Enhanced Duration. Obligations under this addendum survive three (3) years after termination, superseding the two-year term in the original NDA for datacenter-related information.
Lyft Business Account Agreement
Benefits · Effective 2026-03-151. Account Provision. 512 Hosting will provide a Lyft Business account for authorized business-related transportation with a monthly allowance of $450.00.
2. Authorized Use. The Lyft Business account is strictly for work-related travel including commutes to datacenter facilities, client meetings, and company events. Personal use is prohibited.
3. Monthly Limit. Monthly spending is capped at $450.00. Any charges exceeding this limit will be the employee's personal responsibility unless pre-approved by management in writing.
4. Expense Reporting. All rides are automatically logged. Employee must verify and categorize trips weekly through the company expense system.
5. Abuse & Misuse. Any misuse of the Lyft Business account, including personal rides or allowing unauthorized users, will result in immediate account revocation and may lead to disciplinary action up to and including termination.
6. Account Termination. The Lyft Business account will be deactivated upon separation from the company or at management's discretion.
Time Off
Request PTO and view your history.
New Request
Submit a time off request for manager approval.
| Type | Start | End | Notes | Status |
|---|---|---|---|---|
| No requests yet. | ||||
My Info
Your employee details and training status.
Training · In Progress
Company
Announcements, directory, and resources.
Will Swan
CEO, 512 Hosting
Welcome to 512 Hosting. I want to personally welcome every new team member who joins us. This company was built on doing things the right way, and I take pride in being hands-on with every part of this business.
If you ever have any questions, concerns, or just need to talk — my door is always open. I believe in direct communication and I'm here for my team. Don't hesitate to reach out to me directly.
That said, please keep in mind that all formal employment matters, disputes, policy changes, and any legal-related concerns must go through the proper channels and be reviewed by our legal team before any action is taken. This is to protect both you and the company.
I'm glad you're here. Let's build something great together.
New Datacenter Expansion — Will Swan
Big news team — we are officially moving into a brand new datacenter right here in Austin, Texas. We're bringing in 15 new servers to add to our growing infrastructure. With over 5 datacenters already in Austin, this expansion is another big step for 512 Hosting and I couldn't be more excited about where we're headed. More details coming soon.
CEO AnnouncementWelcome New Team Members
We're excited to welcome new employees joining 512 Hosting this month.
AnnouncementQ1 All-Hands Meeting
Quarterly all-hands is March 15 at 2:00 PM CST. All employees expected to attend.
ImportantInfrastructure Upgrade Complete
Data center migration done. All systems at full capacity with improved performance.
UpdateUpdated PTO Policy
PTO now accrues at 6.67 hrs/month (80 hrs/year). Up to 40 hrs carry over.
PolicyWill Swan
CEO & Founder
Keyon Ward
Employee
HR Department
Human Resources
IT Support
Technical Support
Management
Operations
Benefits Enrollment
Plan Year 2026 · Choose the coverage that's right for you.
Before you start
As a full-time employee you're eligible to enroll effective the first of the month following your hire date. 512 Hosting pays a portion of medical premiums; your share is deducted pre-tax. You can review the full before electing. Questions: hr@512hosting.com.
Commute & Lyft Rides
512 Hosting covers your rides between home and the data center.
Commute & Lyft — Now Being Processed
Ride setup is now a processed request rather than an instant activation. Once you submit the details below, 512 Hosting reviews your pickup address and schedule with the transportation team and books your Lyft rides on your behalf. Please allow a few business days for your rides to appear. HR will contact you if anything needs confirming.
How this process works
1. You submit your home pickup address, days, and times below.
2. HR reviews and approves the request — the destination is already set for you.
3. The transportation team schedules your Lyft rides from home to the data center and back.
4. You get a confirmation, and ride updates come to the mobile number you provide.
Direct Deposit
Your direct deposit is active. Update the form below only if your account changes.
Your first payment is a mailed check
Payroll is now via Gusto. Your direct deposit is set up and active, and payments land automatically on payday. Open Pay Stubs ›
Your information is private
For your security, your bank details are sent directly to 512 Hosting payroll and are not stored in this portal. You'll need to re-enter them only if your account changes.
Payroll
Payroll is now via Gusto. Your pay stubs are posted here.
Pay stubs
Newest first. Each stub opens or downloads as a file.
No pay stubs have been posted yet. They appear here as soon as HR uploads them.
Payroll is now via Gusto
Direct deposit is active and payments land automatically on payday. View direct deposit ›
Payroll questions
If a stub is missing, or anything about your pay looks wrong, tell HR within 10 business days and we will check it in Gusto.